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Helpdesk service
and Systems Monitoring

Our experience and knowledge of technologies, domains and applications allow us to guarantee the highest quality of services at the level of 1, 2 and 3 support lines. We build and maintain applications, but we also take over system maintenance services from other suppliers.

Helpdesk service

  1. Helpdesk service

  2. Verification of applications I-III support line

  3. Categorization of requests in accordance with SLA

  4. Time monitoring in accordance with SLA

  5. Communication with project teams regarding ticket types and potential SLA exceedances

  6. Completing the knowledge base

Monitoring

  1. Active monitoring of client systems consistent with the operation description

  2. Informing and contacting all support lines

  3. Verification of possible alarms in the log system - preliminary analysis

  4. Preparation of the Proactive Actions Service Report – report preparation and shipment

  5. Preparation of error reports from systems

  6. Observation of dashboards dedicated to the monitoring team

Do you have any questions?

Do you want to learn more about our services or cooperation? Write to us!

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